Sun & Moon

Sun & Moon Support

Questions, problems, or suggestions about the Sun & Moon app

Contact

Email [email protected]. Replies are sent in English or Traditional Chinese.

Email us

When you report a problem, please include:

  • Your device model and iOS version
  • The app version, shown at the bottom of Settings in the app
  • The puzzle ID, if the problem is about a specific puzzle
  • What you did and what happened

COMMON QUESTIONS

Restoring your purchase

If you bought “Remove All Ads” and ads still appear, for example after reinstalling the app or on a new device, open Settings in the app and tap Restore on the Full Version card. Use the same Apple Account that made the purchase.

Refunds

Purchases are processed by Apple. To request a refund, go to reportaproblem.apple.com.

Privacy

See the Privacy Policy. For privacy questions, use the email address above.

Sun & Moon

Sun & Moon 支援

關於 Sun & Moon App 的問題、錯誤回報與建議

聯絡我們

請寄信到 [email protected]。我們以繁體中文或英文回覆。

寄信給我們

回報問題時，請附上：

  • 裝置型號與 iOS 版本
  • App 版本，顯示在 App「設定」的最下方
  • 題目的 ID（問題與特定題目有關時）
  • 你做了什麼，以及發生了什麼

常見問題

恢復購買

已經購買「移除所有廣告」卻仍然看到廣告時，例如重新安裝 App 或換了新裝置，請開啟 App 的「設定」，在完整版卡片上點「恢復購買」。請使用當初購買的同一個 Apple 帳號。

退款

購買由 Apple 處理。要申請退款，請到 reportaproblem.apple.com。

隱私權

請參考隱私權政策。有隱私相關問題時，請寄信到上面的信箱。